Description
Warranty | Returns
Starting January 2015 Hollon Safe warranties all parts and labor, including all Hollon digital components, on all safes purchased for period of 1 year from date of purchase against manufacture defects.
We provide a 2-year warranty on all replacement parts. Extended warranty includes Hollon digital components. Other brand digital components, electronic keypads, will only be warranted for a period of 1 year from date of purchase. Only digital components that are factory installed or installed by a Hollon Safe technician prior to shipment will be covered under this 1 year warranty.
Hollon Safe will not warranty any digital component installed on safes that are installed within a floor. This warranty does not cover any damages caused by mishandling, neglect, water, tampering, improper installation, removal and/or re-installation of the safe. This warranty also does not apply to safes located outside the contiguous United States.
Hollon Safe must be notified within a period of seven days of the receipt of any safe damaged during shipping in order to uphold the warranty and/or damage claims. Warranties on damage claims will only be accepted if the customer has properly executed the outlined Damage and Delivery Policy and Procedures. Re-setting of any combination on a Group II/2M dial lock must be performed by a qualified locksmith otherwise the warranty will become void.
Click HERE to find out more details about Hollon Safe Warranty.
Free Shipping
Welcome to Pro Secure Supplies.
Pro Secure Supplies is owned and operated by Deryllium LLC.
Thank you for shopping at Pro Secure Supplies, this shipping policy applies to all products offered and published by Pro Secure Supplies on the website:
Pro Secure Supplies is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
If you have any questions about this Shipping Policy, please contact us through our contact page or call us at (844)-966-0860, or email: support@prosecuresupplies.com
Delivery Options
Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
To read more visit our Shipping Policy
Please read all information on the type of delivery options you have for your order. The delivery of large safes is a very sensitive operation, and we supply this information to ensure you receive the product you ordered in the best condition possible for your delivery circumstance.
Small Package Delivery (150 lbs. and Under)
Small package delivery is a free service offered by SafeandVaultStore.com. All packages less than 150 pounds are delivered to your home or business front door via UPS or FedEx during normal business hours. There is no advance appointment call made. No signature is required.
Curbside Delivery (Over 150 lbs.)
Curbside delivery is a free service offered. Any shipments 151 pounds or larger are delivered via freight companies such as YRC, XPO, USF Reddaway, or other common freight carriers and delivered curbside. The safes are delivered on a wood pallet, curbside, where your driveway meets the street. The freight company will call to schedule an appointment within an 8-hour window.
- Freight companies will not deliver to a "dead end" street or Cul De Sac.
- Remote areas require additional fees from the freight company.
- “Limited access” locations will require additional fees from the Freight Company.
- Some zip codes, including ferry points, are considered beyond service points from the servicing center and may result in additional charges.
What are “limited access” locations?
- Airports or locations on airport property
- Casinos
- Camps, Carnivals, Fairs
- Chautauquas, Churches, Mosques, Synagogues, Temples and Convents
- Schools
- Colleges and Universities
- Medical/Urgent care sites
- Prisons / other correctional facilities
- Construction Sites
- Individual / Mini Storage Units
- Mine Sites or Quarries
- Golf Courses and Country Clubs
- Nuclear Power Plants
- Military Bases / Installations
- Parks, Farms, and Ranches
- Court Houses
- Daycares
- Hotels, Motels, and Resorts
- Restaurants, Bars, and Night Clubs
- Cemeteries
- Outdoor flea markets
- Retirement / Nursing Homes
What Happens When You Place Your Order (Products over 150 lbs.)
1. Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
2. After your item has shipped and it arrives at your local terminal, you will receive a telephone call from the freight company to schedule the delivery date.
3. The freight company will schedule a delivery appointment with you for the day of delivery only.
4. Freight companies will deliver between 8:00 am and 5:00 pm, Monday-Friday only. Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays.
5. You must be present or have someone there to inspect and sign for the product. There are no exceptions to this requirement.
6. If there is even the slightest damage on the packaging, note the damage on the receipt you receive and sign from the delivery staff.
IMPORTANT NOTE: This is the only way we can file a damage claim for a refund from the freight company and/or a replacement if your safe or vault door is damaged.
IMPORTANT NOTE: The delivery staff will not take your safe or vault door any further than curbside if this is the service you order. Freight companies will not deliver to your driveway on a Dead End road or Cul de Sac. They will only deliver to County, City, or State roads. They will not deliver to a congested downtown area with no parking or a Doorman Condo or Apartment. Garage/Threshold Delivery or White Glove Inside Delivery are available for an extra charge if you need special delivery services. Please call (844)-966-0860 for other delivery options if any of these cases apply to you.
FedEx Freight Direct Basic (151 to 2000 lbs.) (Includes Garage Delivery)
$75.00
- Trusted Fedex Branded Shipping
- 151 Pounds to 2000 Pounds
- Delivery to the ground level (front or back door) or the garage
- Smaller trucks access more locations closer to your home or business
- Flexible morning and evening 2-hour delivery windows
- Order visibility by Web or Smartphone App
- Regular notifications via text or e-mail
- Day of scheduling
- Day of delivery
- 30 minutes prior to arrival
- The perfect option for those that live on a dead end street, Cul De Sac, remote area, or limited access delivery.
Garage Delivery Requirements:
Please read these requirements before placing your order:
- Access to an ‘overhead’ garage door is required and must be over pavement or concrete, no more than a 2% grade.
- Excessively steep or long driveways are not included in this service (see Inside Delivery delivery options BELOW if this is your case.)
- Drivers will not back the truck onto your driveway.
- The driver may require help to push the product into your garage.
- The driver will not remove the safe from the pallet.
Garage delivery is not guaranteed. It is not always available in all areas and is ultimately at the discretion of the driver to complete. If the driver feels it is unsafe, the freight company will not be able to complete the garage delivery and will leave the safe at your curbside. We would refund you in full for the garage delivery if it is not able to be completed. If you want to order garage delivery and are concerned that you might not meet the requirements, please call us at 877-580-5815 so that we can determine the best option for you.
FedEx Freight Direct Basic by Appointment (151 to 2000 lbs.)
$125.00
- All the benefits of Direct Basic with a specific appointment
- FedEx contacts you and you pick the appointment time!
Safes Over 2000 lbs.
Our trucks with liftgates will only handle safes up to 2000 pounds. Safes over 2000 pounds will require a forklift or loading dock on site to receive the safe. If you do not have either of these items, we can recommend a company in your local area that can deliver your safe inside.
Business Inside Delivery Room of Choice No Stairs (Businesses Only) 151 - 600 lbs.
Inside Delivery - 151 - 600 lbs
For those customers who need their safe brought inside and bolted down, ProSecureSupplies can recommend a local inside delivery and installation company in your area. We just need your zip code and the model number of the safe you are interested. Please call us at (844)-966-0860 and we can help you get this arranged.
Inside Delivery - 601 lbs and Above
ProSecureSupplies has inside delivery options available depending on the weight of the safe, if there are any stairs and if you require bolting the safe down. Please call us at (844)-966-0860 and we can help you figure out what the best white glove inside delivery option is best for you.