Uniview 2MP Motorized VF Network IR Turret Camera, Super Light Hunter, Built in AI Algorithm, 2.8–12mm, WDR, POE, RJ45, SD Slot, Bracket IPC3632SA-ADZK

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Data Sheet

Warranty | Returns | Repairs

Eligibility:  Customer is eligible for In-Warranty Returns so long as the terms and conditions of the product warranty have been met and the product is still within the warranty period. The warranty period is 3 years for eligible products.

Returns whether In-Warranty or Out-of-Warranty:  Customer is responsible for determining which of the defective products are within the product warranty period or otherwise and, if they fall outside, Customer shall be responsible for all expenses and costs incurred thereby (including the cost of repair or replacement of such defective products).

In-Warranty Returns:  In-Warranty Returns are returns of defective product made within the product warranty period provided under the relevant contract terms.  Customer is hereby advised to check and confirm the respective product warranty period provided under the relevant contract terms.

In-Warranty Returns that are approved by UNIVIEW will be forwarded to the applicable manufacturer for repair or replacement at UNIVIEW’s and the applicable manufacturer’s discretion.  If applicable manufacturer elects to provide a replacement, UNIVIEW may replace the non-conforming product with refurbished product. 

Repairs: For Repair RMA’s the customer completes the RMA form indicating as much information so as to assist the repair department with diagnosing and repairing the item. Once the item is received the appropriate repair technician determines warranty status by checking serial number and/or firmware version with original shipping documentation (please reference warranty for products on page 1) Warranty goods are repaired without contacting the customer. If a Non warranty item requires repair the customer is sent an “Estimation of Charges” form which they can review and sign if acceptable. Non warranty items require written authorization from the customer. If an item is deemed “un-repairable” the customer is contacted and has the option of (1) having the product returned or (2) having the product scrapped.

Request Period:  The RMA request must be made within the warranty period associated with the returned product.        

Freight Charges:  The Customer will pay inbound freight of the returned product and UNIVIEW will pay the outbound freight of repaired or replaced product to Customer. Trade term: CIF Hangzhou or CIF Customer’s port.

Free Shipping  

Welcome to Pro Secure Supplies.

Pro Secure Supplies is owned and operated by Deryllium LLC.

Thank you for shopping at Pro Secure Supplies, this shipping policy applies to all products offered and published by Pro Secure Supplies on the website:

• https://prosecuresupplies.com

Pro Secure Supplies is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

If you have any questions about this Shipping Policy, please contact us through our contact page or call us at (844)-966-0860, or email: support@prosecuresupplies.com

Shipping Options

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer.

• Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 
• White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! 

To read more visit our Shipping Policy